General rental and insurance conditions

GENERAL RENTAL CONDITIONS

• RELEVANT INFORMATION:

DEFINITIONS:

Franchise: The specific sum of money that will be the maximum amount that the renter will have to pay for the cost of the damage caused to the Vehicle. The Franchise is an amount that is not covered by any of our optional insurance covers that you can acquire.
Deposit: The amount that the renter deposits in cash or the amount that will be preauthorized on your credit card, but not charged to your account. The deposit is an amount that is intended to cover the additional expenses derived from the rental. In the case of depositing the amount in cash, this amount will be returned upon termination of the contract once the vehicle has been checked.

ESSENTIAL REQUIREMENTS:
  • Minimum age and years’ experience:

• 21 years with a minimum of 2 years’ experience (with supplement for drivers under 23 years) for groups A, B, C, C1 and C2.
• 23 years and 3 years’ experience for groups D, F, G, G2 and I2.
• 23 years and 3 years’ experience, for groups: J, J2, K, K2, L, L2 and L3.
• 21 years and 2 years’ experience, for groups: Z

  • Obligatory:

• Passport driving license at the time of pick up.
• Driving licences non EU, should comply with an international driving license written in Latin characters

METHODS OF PAYMENT FOR RESERVATIONS ONLINE.

Our online booking system accept payment with:

• VISA Cards
• MASTERDCARD Cards
• AMERICAN EXPRESS Cards
• PAYPAL

NOTE: If you make the payment with AMERICAN EXPRESS cards or PAYPAL are subject to a surcharge of 5% of total payment.

METHODS OF PAYMENT IN OFFICE OR BOOKING CENTER

Offices accept payment with:

• Cash (in euros)
• VISA Cards
• MASTERDCARD Cards
• AMERICAN EXPRESS Cards

NOTE: If you make the payment with American Express cards are subject to a surcharge of 5% of total payment.

DELIVERY SERVICE “FAST DELIVERY” IN IBIZA AIRPORT

We bring you everything you need to know about our FAST DELIVERY service at Ibiza’s Airport.

* To use this service, you must have a mobile phone enabled to receive SMS messages in Spain. If you are unsure as to whether you will be able to receive SMS messages when you arrive on Ibiza, please contact your mobile phone operator and ask about receiving SMS messages while Roaming in Spain.
The mobile phone with SMS services for Spain enabled must be the one provided when carrying out the reservation.

⇒ How will the vehicle be delivered to you?  ⇐

Your vehicle will be parked at the Airport’s P1 parking lot (occasionally it may be parked in P3). The P1 parking lot is located opposite the Ibiza Airport terminal and has round-the-clock security.

Our system will send 2 SMS messages to the mobile telephone number you provided when you made the reservation.

1. Before your expected time of arrival, SMS No. 1 will provide the following information:

• Confirmation of whether your vehicle is parked in zone H, G or J of the Airport’s P1 parking lot. Your name will be on the dashboard of the vehicle.
(Occasionally it may be parked at the P3 parking lot).
• The model and number plate of the vehicle you will receive.
• Location of:
– Vehicle keys.
– Parking ticket.
– Delivery sheet (check-in).
– Vehicle contract.
– Return instructions.
• Contact telephone number for any incidents.

2. At your expected time of arrival, SMS No. 2 will provide the following information:

• Confirmation that your vehicle is parked at the Airport’s P1 parking lot.
(Occasionally it may be parked at the P3 parking lot).
• The exact parking lot and spot where the vehicle is located.

If you do not receive the SMS messages, please contact our Customer Service by calling the number provided in your reservation confirmation.

3. Before leaving for your destination:

• Please check the damages to the vehicle and petrol levels in the delivery sheet (check-in).
You have 2 hours to express non-conformity at any of our offices after collecting the vehicle if you detect any anomalies in the contact details, if the damages or petrol levels do not coincide with the delivery sheet or if you identify any other issues.
Once this time has elapsed, it is understood that you ACCEPT that the vehicle has been delivered in perfect conditions, that you agree with the reservation’s terms and further that you ACCEPT the general rental and insurance conditions.

• Your vehicle will be parked in a public parking lot; therefore, you must pay for parking.
Provided your flight is not delayed, the average price for parking will vary between €0.30 and €1.
Please make sure you pay the parking ticket before proceeding to the exit in your vehicle. This ticket will need to be validated to exit the parking lot. The airport parking lot has ticket machines available for payment. They are located opposite the pedestrian entry, in front of arrivals.

IMPORTANT INFORMATION

It is the responsibility of the renter to read the general rental and insurance conditions carefully.
Any doubts or queries should be cleared up before accepting/signing the rental contract.
In the case that the renter fails to comply with any of these clauses the renter assumes responsibility for damage that such a breach could cause both to class rent a car S.L and to third parts.

• CONTRACT CLAUSES

1. PREAMBLE:

The general conditions of the rental will be applicable to the person who signs the Rental Agreement and who presents, as a deposit of the vehicle, the corresponding credit card of which he or she is the holder or a cash amount (to be determined according to the model rented, see Table: Insurance and franchising rates). All the costs associated with the rental contract will be assumed by the person who signs it (regardless of whether he or she is a driver of the rented vehicle) or by any other driver expressly indicated in the Rental Agreement, and therefore authorised to drive the vehicle.
All the persons identified in the Rental Agreement will be jointly and severally liable for the payment of any amount due derived from the agreement.
In the event that the reservation has been made and prepaid by a third party, other than the renter (referring to the person who signs the Rental Agreement and holds the credit card provided as deposit), and said third party later rejected the charge made by Class Rent a Car SL as prepayment of the rental, Class Rent a Car S.L. may demand directly from the renter (and jointly and severally from the authorised drivers included in the Rental Agreement) the payment of said amount.

2. VEHICLE:

The renter receives the vehicle specified in the Rental Agreement in perfect mechanical condition, with all the necessary documents, tyres, tools and accessories, as well as in good general exterior condition and cleanliness. The renter is responsible for the damages caused to the vehicle (which are not specified in the check sheet that is provided together with the Rental Agreement), as well as for theft or loss. Likewise, the renter undertakes to:

A) Maintain the good general condition of the vehicle with the utmost diligence, under no circumstances carrying out any fraudulent manipulation of any element of it.
B) Respect at all times and place the regulations of the current Traffic Regulations, as well as any legal provisions regarding traffic, transport and road safety.
C) Not allow the vehicle to be driven by persons not authorised in this agreement.
D) Not transport people or merchandise when this implies explicitly or implicitly subleasing of the vehicle or the breach of the legal provisions regarding weight, height, quantity, volume and nature of the load.
E) Not drive the vehicle outside the island of Ibiza (not even in Formentera), unless with Class Rent a Car S.L.’s express prior written authorisation.
F) Not drive in impaired physical and/or mental conditions due to use of alcohol, drugs or narcotic substances, as well as to fatigue or debilitating illness.
G) Not use the vehicle to push or tow other vehicles, or participate in races, contests or competitions of any kind.
H) Not drive on unpaved roads or roads not suitable for traffic that may cause damage to the underside of the bodywork.
I) Be in possession of the corresponding driving license, in force and with the seniority and minimum age according to the following classification:
• 21 years with a minimum of 2 years’ experience (with supplement for drivers under 23 years) for groups A, B, C, C1 and C2.
• 23 years and 3 years’ experience for groups D, F, G, G2 and I2.
• 23 years and 3 years’ experience, for groups: J, J2, K, K2, L, L2 and L3.
• 21 years and 2 years’ experience, for groups: Z
J) Close the vehicle, park in a suitable, adequate and safe place when it is not being used and keep the documentation in the vehicle.
K) Use the mandatory restraint devices for the transport of persons of a height equal to or less than 135 cm. Class Rent a Car S.L. in no case will proceed with the installation and/or placement of said security device.

Failure to comply with any of the aforementioned obligations may limit or cancel the coverages taken out and Class Rent a Car S.L. may demand compensation from the renter for all damages suffered by the vehicle (see General Insurance Conditions).

3. INSURANCE AND COVERAGES:

See the General Insurance Conditions attached to this document.

4. REPAIRS:

The renter will inform Class Rent a Car S.L. of any damage suffered by the vehicle. Class Rent a Car S.L. will not be responsible for the amount of the repair made by people lacking express written authorisation, nor is responsible for any agreement between the renter and any person outside the company. In case of breakdown or malfunction, Class Rent a Car S.L., for technical reasons, needs a minimum time frame to solve the problem, which is estimated at 4 hours from being informed.
The lessee must go to a Class Rent a Car S.L. office to check fluid levels every 1000 Km. and replenish them if needed.

5. ACCIDENTS:

The renter undertakes to report urgently any accident or loss to Class Rent a Car S.L. and to inform of any notifications that refer to said loss, and to fully cooperate with the hirer and the insurance company in the investigation and defence of any claim and proceeding. In case of accident or loss, the renter commits to:

• Not recognise or pre-judge responsibility of the accident.
• Get full details of the other party involved and of all the circumstances surrounding the accident, duly completing the accident report form. In the case of not completing the accident report form, an additional charge of €90 will be applied.
• Notify the Authorities immediately if the other party is to blame.
• To go to the nearest office with the damaged car within a maximum period of 4 hours for the preparation of the corresponding report. Otherwise, the renter will assume all the damages suffered by the vehicle regardless of the insurance coverage taken out.

6. RETURN OF THE VEHICLE:

The vehicle will be returned in the place, date and time stipulated in the agreement and in the same condition in which it was delivered by Class Rent Car S.L., with all its documents, tyres, tools, keys and accessories. Any alteration in the agreed return conditions may result in additional charges for the renter. There is 30-minutes delay margin in the return with respect to the time agreed, so that if the vehicle is returned outside that grace period the renter will pay an additional amount corresponding to the proportional part of the extra time enjoyed. The final amount for this reason will be subject to the return of the vehicle. If the vehicle is returned before the end of the period hired, the renter will not have any right to claim back the difference in either the fee or the insurance policy featured in the agreement.

7. MINIMUM RENTAL PERIOD AND SCHEDULES:

From any time of the day until 8pm of the same day. The office hours will be those that appear at all times in the official existing prices.

8. EXTENSION OF THE RENTAL AGREEMENT:

In the event of wishing to extend the rental period that appears in the agreement, the following steps must be followed:

• Contact by telephone or go to the nearest office at least 24 hours before the initial termination of the Rental Agreement. The person in charge will check that the vehicle is available for the new dates requested.
• Carry out a vehicle check together with a Class Rent a Car agent.
• Pay the rental price and the new additional charges.
• Sign a new rental agreement or an addendum to the initial contract.

In the event of not proceeding in the manner specified and not returning the vehicle on the agreed date and time, the client will be charged the current rate for the extra days in addition to 25% as a penalty. Class Rent a Car reserves the right to deny the extension request for operational reasons.

9. FUEL POLICY:

Fuel is payable by the renter. It is the renter’s responsibility to refuel the vehicle with the correct fuel type. Any expense or repair resulting from the use of incorrect fuel will be borne by the renter. The renter undertakes to return the vehicle with the same fuel as when the vehicle was delivered. Otherwise, the renter will be charged the difference plus refuelling costs (€18). If the vehicle is returned with more fuel than on delivery, the client shall be able to claim the remaining amount of fuel

10. FINES AND TRAFFIC OFFENCES:

In the event of a fine, the amount of €45will be charged to the renter as administrative management expenses. This amount does not include the payment of the fine. The payment of fines and the administrative management expenses is not included in any of the insurance coverages that can be taken out. In the event that the authorities retain the vehicle by an act or omission on the part of the renter, whatever the cause, the latter shall be liable and will indemnify Class Rent a Car for all expenses and loss of profits incurred for such reason.

11. EXTRA CHARGES:

In the case of having to pay any amount established and/or derived from the general conditions of the agreement (amount pending payment on the amount previously agreed, damage caused to the vehicle even if the agreement has been settled for having found damage during the process of preparing the vehicle in the maintenance workshops immediately after delivery, delay in the delivery of the vehicle or extensions and administrative sanctions, liabilities for accidents or any other type arising from negligent conduct by the renter), the renter expressly authorises Class Rent a Car SL to charge the credit card without prior consent and subsequently sending the receipt to the client.

12. ADDITIONAL AND EXTRA SERVICES:

The renter may additionally contract the following services and/or extras:

• Baby seat (Maxicosi)
• Child seat
• Booster seat
• GPS
• Delivery outside office
• Return outside office
• Delivery in villa
• Return in Villa
• Return and or delivery at airport
• Delivery after hours (from 8:00 a.m. to 8:00 p.m.)
• Delivery out of hours (from 8:00 p.m. to 8:00 a.m.)
• Return out of hours (from 8:00 p.m. to 8:00 a.m.)
• Additional helmet
• Additional driver
• Driver under the age of 23

(see Table: Rates of charges, services and additional extras)

13. ROAD ASSISTANCE:

Clients who have taken out the “Premium” insurance have roadside assistance service included in the price. This service will be charged to the renter in the following cases:

• Error, negligence or misuse of the vehicle by the renter.
• Loss of keys, breakage or leaving them inside the closed vehicle.
• Lack of fuel or incorrect refuelling.
• Rescue of vehicles in places or roads not suitable for driving or unpaved roads.
• Flat battery (in the case of negligence of the renter).

Customers who do not have the “Premium” insurance will pay for all the expenses incurred (except for breakdown or malfunction attributable to Class Rent a Car).

14. IDENTIFICATION OF THE VEHICLE:

The renter must keep the identification stickers of Class Rent a Car in the rented vehicle in order to be identified. Removal of these elements will entail a surcharge payment of €25.

15. PERSONAL OBJECTS:

The renter must empty the vehicle of his or her personal effects at the end of the rental agreement. Class Rent a Car is not responsible for any forgotten items in the vehicle. Notwithstanding the foregoing, any object found in the vehicle may be sent to the renter, with transportation costs borne by the latter.

16. PRICES AND RATES:

The prices of the agreement will be adjusted to the current general rate that is available to the public at the facilities of Class Rent a Car, whose content the renter expressly states he or she is aware of before signing the contract. All prices are in euros.

17. PAYMENT METHODS:

Class Rent a Car accepts the following payment methods:

• Credit cards. Visa, MasterCard and American Express (American Express with a surcharge of 5%).
• Debit cards.
• Cash in euros.
• Pay Pal (for online reservations and with a surcharge of 5%).

18. JOINT AND SEVERAL LIABILITY:

All renters and/or additional drivers will be jointly and severally liable for all the obligations assumed by the renter in the agreement and for any legislation applicable to it.

19. CUSTOMER CARE AND COMPLAINTS:

If you want to make any suggestions about our services, you can do so by sending an email to customer@classrentacar.es. If you wish to file a complaint, all of our offices have official complaint forms that will be kindly handed over to you.

20. CANCELLATIONS AND CHANGES TO RESERVATIONS:

Cancellation charges will depend on the vehicle reserved:

• Economic vehicles (groups A, B, C, D and Z):

If the cancellation is made within 48 hours of the delivery of the vehicle, the total amount paid will be reimbursed, deducting the amount equivalent to 2 rental days.
If the cancellation is due to the death or serious illness of a family member up to the 2nd degree of kinship, the full amount paid will be refunded once the corresponding supporting documents have been presented.
If the cancellation is made within 48 hours immediately before the delivery of the vehicle, no amount will be refunded. In the event of death or serious illness up to the 2nd degree of kinship, the full price paid will be reimbursed except for the amount equivalent to 1 day’s rental.

• Special vehicles (other groups):

If the cancellation is made within 48 hours of the delivery of the vehicle, 50% of the amount paid will be refunded. If the cancellation is due to the death or serious illness of a family member up to the 2nd degree of kinship, the full amount paid will be refunded once the corresponding supporting documents have been presented.
If the cancellation is made within 48 hours immediately before the delivery of the vehicle, no amount will be refunded. In case of death or serious illness up to the 2nd degree of kinship, 50% of the amount paid will be refunded.

In any of the cases mentioned above, the client may request a voucher for the amount paid and not used for future rentals. The vouchers expire 2 years from the date of issuance. The deadline corresponds to the date of the reservation, and not that of the vehicle collection.

• Changes to bookings:

The modification of any data of the reservation entails management costs of €12. If, due to a modification, the rental price increases, the client must pay the difference in price plus the management expenses.
Any changes to bookings must be requested in writing to the email reservas@classrentacar.es; this is the only valid means.

21. JURISDICTION:

This agreement is governed by all Spanish legislation affecting it. The parties expressly submit to the Transport Claim Arbitration Boards, and the Courts and Tribunals of Ibiza, for any incidents and issues arising from this agreement, except those dealing with matters of Consumption, which will be governed by the jurisdiction established in its own regulations.

22. PERSONAL DATA PROTECTION INFO:

According to the General Data Protection Regulation (UE) 2016/679, regarding your personal data management, we inform you:

• DATA CONTROLLER: CLASS RENT A CAR SL, Avda. Cala Llonga s/n, Edif. Ibiza, Local 1, 07849, Santa Eulalia del Rio (ILLES BALEARS).
• PURPOSE: Management of the lease of the vehicle. Sending offers
• LEGITIMATION: Execution of this contract. Offering our services.
• ASSIGNMENTS TO THIRD PARTIES: Insurance company. (Town Councils, Consell d’Eivissa, Dirección General de Tráfico, Port Authority …)
• RIGHTS: Access, rectify and delete the data, and other rights indicated in the ADDITIONAL INFORMATION, see the web address, https://www.classrentacar.es/en/privacy-policy/

23. ADDITIONAL PROVISION:

It is the responsibility of the renter to read this agreement carefully. Any doubt or disagreement must be stated before accepting and/or signing the agreement.
In case of breach of any of these clauses, the renter assumes full responsibility for damages that may result from such breach to Class Rent a Car S.L. as to third parties.

GENERAL INSURANCE CONDITIONS:

 

Class Rent a Car S.L. offers the renter three types of insurance: “Basic”, “Plus” and “Premium” (see Table: Insurance and Coverage Guide). “Basic” insurance is included in the rental price.

• “BASIC”:

Includes passenger insurance, under the conditions stipulated by the insurance company approved by Class Rent a Car, and a franchise for damages to and theft of the rented vehicle.
A deposit of an amount equivalent to the franchise of the category taken out is required (see Table: Insurance and franchise rates).

The renter can broaden this insurance coverage by taking out any of the following options:

• “PLUS”:

Relieves the renter of paying for damages to the bodywork, headlights, bumper, roof (except sunroof). This insurance limits the deposit to €200. (See Table: Insurance rates and franchises).
The franchise amount will be €0 for the damages exempted in this insurance. The renter will have to pay for the cost of the damage caused to tyres, rims, hubcaps, windows and locks.
The minimum age for contracting this insurance policy is 23.

• “PREMIUM”:

Relieves the renter of paying the damages mentioned in the optional “Plus” insurance and damages to tyres, rims, hubcaps, windows and locks. Roadside assistance is also included in this option.
The deposit amount will be €0 in the event that the amount has been pre-authorised on your credit card. If you do not have a credit card to pre-authorise, the deposit amount will be €200. (See Table: Insurance rates and franchises).
The franchise amount will be €0 for the damages exempted in this insurance.
The minimum age for contracting this insurance policy is 23.

DAMAGES NOT COVERED IN ANY CASE (REGARDLESS OF THE INSURANCE POLICY TAKEN OUT):

A) The loss, breakage or theft of keys or remote controls
B) Damage to the underside of the vehicle.
C) Damage to the interior of the vehicle.
D) The damages caused by the misuse of the clutch.
E) Recharging of the battery, due to the client’s negligence.
F) Administrative management (Gestoría) expenses resulting from damages to or theft of the vehicle.
G) Fine management expenses resulting from the initiation of a traffic sanctioning procedure during the rental of the vehicle.
H) Missing elements of the vehicle (for example: antenna, hubcaps, windshield wiper blades, tray, mats).
I) Expenses resulting from delivery of copies of keys, due to: Loss of keys, breakage or leaving them inside the closed vehicle.
J) Any damage caused to the hoods of convertible vehicles.

In the Table, Rate of damages and losses, there is a list of all the damages and their economic cost.In any case, the insurance will be invalidated when the renter does not fulfil any of the cases mentioned in clause 2 of this agreement, being the renter responsible for the totality of the damages caused to the vehicle due to accident, theft, breakdown, loss or loss of its parts, as well as for the days the vehicle is not running.

In case of accident or theft of the vehicle, Class Rent a Car S.L. will not replace the rented vehicle. In case of theft, the coverage of the insurance taken out shall not apply if the renter does not file the corresponding report within 24 hours and deliver the keys of the vehicle.